Health Care Assistant


The role of a Health Care Assistant is to work as instructed by the Nurse in Charge and without direct supervision in the hospital/ward of placement. As a health care assistant/ nursing auxiliary you will help professional staff to look after patients in hospitals and you will be required to carry out basic tasks, working as part of a team under supervision of qualified senior staff.  

You will be required to provide care and support in a confidential, professional, discreet and caring manner, always ensuring the service user’s right to privacy and dignity is maintained.

Main Duties and Key Responsibilities

Involvement and information

  • To be aware of the Hospital, including the structure of the ward attending.
  • Making beds, and helping patients in their bed to be more comfortable.
  • Serving meals and helping some patients with eating their meals.
  • Helping patients to bathe, shower, wash or dress themselves.
  • Changing incontinence pads, fetching and emptying bedpans, removing soiled linen, or accompanying patients to the toilet.
  • Assisting patients to other departments for treatments such as x-ray etc.
  • Helping other members of staff deal with emergencies and coping when a patient dies.
  • Know the arrangements in place for obtaining and acting in accordance with the consent of the patients.
  • To positively promote the patients right to choice and independence whilst ensuring that they are treated with the utmost respect, privacy and dignity at all times.
  • Record and report accurately all observations made on a patient on appropriate documentation.


Personalised Care, Treatment and Support

  • To assist patients with personal care needs, as detailed in their individual care plan, in an appropriate manner to help meet their desired outcomes.
  • To assist patients with mobility problems and other physical disabilities, including incontinence, using aids and personal equipment i.e. hoists assistive technology etc. in line with their individual care plans.
  • To communicate effectively with patients, visitors and health care professionals.
  • To report any concerns to your charge nurse relating to significant change in the patients health and support needs.


Safeguarding and Safety

  • To understand the arrangements for ensuring that service users are safeguarded against the risk of abuse.
  • Have ability to, in accordance with Company and Local Policies:
    • identify the potential for abuse
    • take appropriate preventive measures
    • respond to allegations of abuse
  • To report any untoward incidents or accidents to your nurse in charge in accordance with hospital policy and quality monitoring processes.
  • To identify risk of infection or contamination and alert concerns to your nurse in charge for further assessment.
  • To assist with the general standards of hygiene and cleanliness in accordance with planned care and support.
  • To ensure that as far as reasonably practicable where equipment is provided as part of the care and support plan it is safe and fit for purpose.
  • To undertake the appropriate level of training and regular updates to stay abreast of best practice with regard to your job role
  • To adhere to actions identified in Risk Assessments, in accordance with relevant Company Policies, Hospital Policies and standard legislative Health and Safety requirements.
  • To report any observed faults, defects or damage to the premises, fixtures and fittings or equipment to your Nurse in Charge.


Suitability of Staffing

  • To inform your line manager if you experience difficulty getting to your scheduled visit at the agreed time.
  • To attend supervision, annual appraisals and team meetings with the Registered Manager and managers of Nursing and Caring Direct and use this to inform your Personal Development Plan.
  • To maintain awareness of best practice.


Quality and Management

  • To ensure the Hospitals Complaints Policy and Procedures are followed when dealing with any concerns or complaints raised by patients or their visitors.
  • To keep legible, accurate and detailed records in line with Hospital policy and regulatory requirements.
  • To understand and comply with both Company, Hospital and legislative requirements regarding confidentiality and data protection.